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1. 请给予我们14天的工作日处理您的退款程序。Please allow 14 working days for us to proceed your refund .

2. 本店所有商品在可更换的情况下将无法以退款形式处理 ,这意味着退款需符合以下的情况:Please note that no refunds will be made for products that are still available unless you meet below situation :

  • 您的商品碰上缺货/已下架情况。Your item(s) out of stock / lack of stock .




例子 Example : 

1. 买的商品尺寸如果不对可以退换吗?
Can I make an exchange if the size doesn’t fit me (item with sizes)?

所有售出商品一律不接受退款/退换。
 No. All items sold are strictly not refundable or exchangeable. 



2. 如果商品有瑕疵怎么办?
Can I make an exchange if the item has a defect?

需要知道是什么瑕疵?
i) 蕾丝商品偶尔掉线松掉属正常现象,不算是瑕疵品。

ii)一些情况下实物会有20-30%色差,因为拍摄地点灯光影响,每一个银幕的画质和饱和度不一样也会导致色差。这样的情况下不算是瑕疵。

iii)因为每一件衣服都人工缝制,尺寸有1-3cm差别属正常现象,这也与每个布料的弹力和测量有关

What is considered as defect?
i)For lace items, loose threads due to the nature of the lace and for this reason is not considered as defect.

ii)Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect. 

iii)There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken. 

iv)Items with small dots/ small stain which are washable is not considered as a defect. This may due to the effect during the manufacturing process.

 



How do I return? 怎么退换?

Option 1: We will bear the tailor fee for u to alter  by yourself (receipt to be provided capped at RM12).

你可以选择到你临近的裁缝店更改,我们会负担裁缝费用(max RM12)。

Option 2: Return and we will exchange a new piece for you, if still available.

严重损坏的话可以退回来,换新的给你。

* Exchange can only be done if the item(s) is in its original condition( tag intact, unworn, unwashed or unaltered,completely free of frangrance).

*退还的商品必须还有标签,还没穿过,洗过,改过,有香水味,以及保持着原本的状态。





   RETURN POLICY : 

1. Return must be done within 7 working days upon receiving your order.

必须在收到包裹的一个星期内退回来. 超过有效期限的一律不受理

2.  Strictly Not Exchangable/ Refundable

所有售出商品一律不接受退款/退换

3. Return must be done with tag attached, unworn, unwashed, unaltered,completely free of frangrance and in its original conditions.

退还的商品必须还有标签,还没穿过,洗过,改过,有香水味,以及保持着原本的状态。

4. DEARK reserves the right to reject for return if it doesn’t meet all the conditions mentioned above.

如果我们发现其中一项条例不符合,可以拒绝退还。

5. Refund will be only be given in term of coupon credit, can only be used once, and must be redeemed within 3 months from the date issued.

退回来之后couponcredit会 以你下单的价格而定,三个月内使用。

6. Customers will bear their own shipping fees for returning and re-sending the parcel back to them (which means no free shipping even above RM250).

退还的邮费和使用coupon credit购买的商品都会需要自付邮费,就是说就算是超过RM250也不能享用免邮。

7. No return is allowed if the item you bought is paid using a coupon credit.

如果当下商品已经用coupon 下单,商品不能再次退还。





    温馨提醒 REMINDER :

*Please INBOX FB PAGE (DEARK) us to confirm if the item is qualified for exchange/return. Do note that if the item return doesnt not fulfill the exchange requirement customer ll only be refunded in store credit with 50% of the purchased price.

大家在把物品退回来之前必去Facebook 信息确认是否符合退换条件,如果退回商品不符合退换条例,顾客讲只会取回50%的买价

Please INBOX us to inform about the return and send us the tracking info. We will reply you as soon as possible. 

最后记得INBOX我们你的tracking no,寄回来的商品和原因, 我们客服会尽快帮你处理哦~

Sorry for any inconveniences caused, and we sincerely hope that you can understand the implementation of this policy as it will ensure us to provide a quick and prompt service to all our dearest customers. Have a great day ahead 😊

如有不便请原谅❤️

*DEARK team reserves the rights to amend the policy without further notice.