1. 请给予我们14天的工作日处理您的退款程序。Please allow 14 working days for us to proceed your refund .
2. 本店所有商品在可更换的情况下将无法以退款形式处理 ，这意味着退款需符合以下的情况：Please note that no refunds will be made for products that are still available unless you meet below situation :
- 您的商品碰上缺货/已下架情况。Your item(s) out of stock / lack of stock .
例子 Example :
Can I make an exchange if the size doesn’t fit me (item with sizes)?
No. All items sold are strictly not refundable or exchangeable.
Can I make an exchange if the item has a defect?
What is considered as defect?
i)For lace items, loose threads due to the nature of the lace and for this reason is not considered as defect.
ii)Please allow 20-30% discrepancy in the product color due to lighting and monitor resolution (actual may appear darker/brighter). In such cases, the variance may not be considered as a defect.
iii)There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken.
iv)Items with small dots/ small stain which are washable is not considered as a defect. This may due to the effect during the manufacturing process.
How do I return? 怎么退换?
Option 1: We will bear the tailor fee for u to alter by yourself (receipt to be provided capped at RM12).
Option 2: Return and we will exchange a new piece for you, if still available.
* Exchange can only be done if the item(s) is in its original condition( tag intact, unworn, unwashed or unaltered,completely free of frangrance).
RETURN POLICY :
1. Return must be done within 7 working days upon receiving your order.
2. Strictly Not Exchangable/ Refundable
3. Return must be done with tag attached, unworn, unwashed, unaltered,completely free of frangrance and in its original conditions.
4. DEARK reserves the right to reject for return if it doesn’t meet all the conditions mentioned above.
5. Refund will be only be given in term of coupon credit, can only be used once, and must be redeemed within 3 months from the date issued.
6. Customers will bear their own shipping fees for returning and re-sending the parcel back to them (which means no free shipping even above RM250).
7. No return is allowed if the item you bought is paid using a coupon credit.
温馨提醒 REMINDER :
*Please INBOX FB PAGE (DEARK) us to confirm if the item is qualified for exchange/return. Do note that if the item return doesnt not fulfill the exchange requirement customer ll only be refunded in store credit with 50% of the purchased price.
Please INBOX us to inform about the return and send us the tracking info. We will reply you as soon as possible.
最后记得INBOX我们你的tracking no，寄回来的商品和原因， 我们客服会尽快帮你处理哦～
Sorry for any inconveniences caused, and we sincerely hope that you can understand the implementation of this policy as it will ensure us to provide a quick and prompt service to all our dearest customers. Have a great day ahead 😊
*DEARK team reserves the rights to amend the policy without further notice.